Shipping FAQ's

Shipping FAQ's

 

Thank you for supporting our small business

Shipping Methods and Charges

·  All packages are shipped from Queens, NYC. Delivery times depend on how far away you live from Queens. Keep in mind that these transit times include business days only, not weekends or holidays. 

·  Free Standard Shipping on orders over $150 for footwear & apparel only.

·  We use USPS, UPS & FEDEX ground for shipping orders covered by Route Insurance.   PO Box shipments will only be shipped via USPS if available. (PO BOX deliveries are not promised a next business day delivery)

 

·  All orders placed Monday - Friday before 3 PM EST for in-stock items will ship out the same day, any order after will go out the next business day.  This excludes holidays classified by UPS & FEDEX.

· NYC & TRI STATE area customers who order by 3 PM EST will typically receive their orders the next business day!

(Please keep in mind that due to the high volume during the holidays, there may be slight delays to usual expected delivery times.  We do however stand by our promise that orders received by 3PM will get shipped out that day as received.)

UPS & FEDEX provide next business day service for regular ground shipments for addressed within a 150 mile radius of our location in Flushing Queens.  We have a team that is ready to serve and we will get your orders out quickly.  


 
 Click here to track UPS 
 Click here to track FEDEX 

 

·  Business days are Monday through Friday, holidays do not count as a business day as per carrier policies.

·  You will receive an email notification when your package has been shipped. If you have not received any notification with a tracking number please email or call us at orders@shoevillage.com or (718)762-1990.

How do I return my purchase?

Please send us an email to orders@shoevillage.com to give us a heads up.

May I return my online purchase in your brick-and-mortar store?

No problem. Please make sure to bring a proof of purchase like your order copy.

How long do I have to return or exchange something I purchased in your store or online?

Items purchased in our brick-and-mortar store must be returned for a refund within 14 days & can be exchanged within 30 days of purchase. 

Where is my refund? 

We will issue a refund for the amount of your purchase to your credit card as quickly as possible, usually within one business day of receiving your return. An email is sent automatically to you when we have issued the refund. However, these credit card transactions are not instantaneous, and it may take up to five to seven business days for a refund to make its way through the banking system and post to your account. To verify that you received your refund, you may want to contact the card issuer first for the most up to date information. If you still need assistance in determining whether the refund transaction has been processed, please feel free to contact us.

Do you ship to a different address than the billing address? 

 No we only ship orders that have matching address for both bill to & ship to.

All orders that have different addresses will not be charged and will be cancelled.  Please note that any order that is not approved by Shopify Fraud Protect may not be shipped and cancelled.

 

Methods of Payment

At www.shoevillage.com, complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do our products and services.

For your convenience we accept Visa, Mastercard, American Express & Discover.  Paypal is also an accepted method of payment payable to orders@shoevillage.com


Sales Tax Policy

Sales tax is charged only on orders shipped to a location within the state of New York. Because charges for shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.

TAX INFORMATION  (Valid for shipments made to addresses in New York State Only)

 

Purchases for footwear & apparel items $109.99 & less does not get charged tax if shipped within the 5 boroughs.

Purchases for items $110 & more is 8.875%

 

Privacy Policy

Thank you for shopping at Shoevillage.com.  We respect your privacy, and take great care to safeguard information in our possession.  
Shoevillage.com does not share customer information (including e-mail addresses) with ANYONE. 
Please note that our promotional emails are optional and you may opt out at any time.

 

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