MY ACCOUNT
MY ORDER STATUS

 
Security with Verisign and SSL
Transaction Options
 
 
At www.shoevillage.com, complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do our products and services.


We are registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with ShoeVillage.com and not another site.

We use SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.



We offer you a choice of transaction options for your purchases to help you feel comfortable.



We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay in shipping your purchases. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction.



If you prefer not to use your credit card over the internet, you can place your order through our website and then give us a call. One of our experienced representatives will take your credit card number and verify the details of your order. With these measures in place, you can be confident in the security of the ShoeVillage.com website.


 

 

Payment Policy  
Payment Options and Sales Tax Policy
Credit Card
Sales Tax
Paying By Credit Card
We accept Visa, MasterCard, Discover, or American Express.

Shopping at ShoeVillage.com with a credit card is safe. Our secure server encrypts your credit card information during transmission to protect your privacy.
If you prefer not to give your credit card information online, please select the Pay by Phone option on the payment screen when placing your order. You will then be prompted to call us with your credit card number.

Credit Approval: Please note that it takes 24 hours for authorizing credit cards.
The order will be processed only after Credit is approved.
Sales Tax
Sales tax is charged only on orders shipped to a location within the state of New York. Because charges for shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.

 

Return Policy  
Return Policy
ShoeVillage.com RMA Policy:
1.
Returns must be approved by ShoeVillage.com.  The first return is free, for additional returns a shipping fee will be charged.
2.
ShoeVillage.com requires pre-authorization for the return of all products. Products not authorized for return shall be sent back to you at your expense. ShoeVillage.com will not be liable for any loss of or damage to unauthorized return items.
3.
Damaged products will be returned “AS IS” by UPS Ground, freight collect.
4.
We will ship, at your expense, via any express carrier service you request. When you request a carrier other than ShoeVillage.com's carrier of choice, you will bear risk of loss and freight expenses for such shipments.
Return Procedure:
1.
Call our Return Merchandise Authorization (RMA) department at (718) 762-1990.
2.
All returns must be in original packing and condition.
3.
RMA number should be clearly written on the shipping label and the label placed on the shipping box.
4.
All unlabeled, mismarked or illegibly marked products will be refused or returned “AS IS” by UPS Ground, freight collect.
5.
All packages which appear to be damaged at the time of delivery to ShoeVillage.com will be refused “AS IS”.
6.
Please be assured that the products sent to ShoeVillage.com are the same products for which the number was issued. If the products do not match the products under the assigned RMA number, ShoeVillage.com will return all products by UPS Ground, freight collect.
7.
No return accepted without an RMA number, absolutely no exceptions.
8.
RMA number is valid for 14 calendar days after authorization. We reserve the right to refuse returned item(s) beyond 14 days from the
date RMA number is assigned.

 
   
 
Shoe Village.com offers

UPS shpping for Tri-State areas.
FedEx for all other domestic areas.

For your protection, Shoe Village

  Insures and registers all items for their full value
  Uses only UPS, FedEx and USPS to ensure safe delivery
  Requires that all deliveries must be made to a physical business or home     address only
  Requires an adult to sign for the package

UPSFedExUnited States Postel Service

Calculating Your Delivery Date
You can calculate your delivery date as follows:

(Availability Listed on Product Page) + (Credit Approval/Payment Time) +
(Shipping Time) = Total Delivery Date

Please note that orders received after 3:00 PM EST will be processed the following business day.

Shipping Items with Different Availabilities
For orders that include items with different availabilities, the entire order will be shipped together. We offer Free UPS Airmail Shipping on all US orders.


Tracking Your Package

You will receive an email notification when your package has been shipped. Click here to track your order status

 

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Store Location
Phone Order 718.530.3400
 
 
Contact Customer Service
We're always doing our best to provide you
best customer service. If you need any help,
Please e-mail us
or call us at
718-762-1990
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Please let us know so that we might better serve you
 
 
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